Arena Breakout: Infinite

Official Website and Game

Last Updated: 8 May 2024

Thank you for using Proxima Beta’s (as defined below) products and services! We respect your concerns about privacy and appreciate your trust and confidence in us.

Please note that this privacy policy (“Privacy Policy”) only applies to the Arena Breakout: Infinite website (“Website”) and game (“Game” and together with the Website, the "Services”). If you use any other products or services, please refer to the privacy policy for that particular product or service.

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, please contact us.

For the purpose of data protection laws, the data controller of your personal information in relation to the Services is Proxima Beta Pte. Limited (“we”, “us”, “our”, or “Proxima Beta”).

SUMMARY

Here is a summary of the information contained in this Privacy Policy. You can find more detail by clicking ‘More Information’.

What information do we need to be able to provide the Services?	Website If you use the Website to pre-register for the closed beta test (“CBT”) for the Game, we will collect your email address. If you are selected for the CBT, we use your email address to contact you about the CBT and your LEVEL INFINITE PASS account (“LIP Account”) information to enable you to log in to play the Game. If you register for a LIP Account for the Services, we will need some information from you to set this up. This includes information such as your username, email address and password. Depending on your use of the Service and the jurisdiction where you are based, you may also need to provide some additional information to help us set up your account. If you sign up newsletters, offers or updates about the Game, we use your email address to send you such information. We use your IP address and your country location to determine whether the CBT for the Game is available in your country / region. We use cookies and other similar technologies to collect information about you when you visit the Website. Game To maintain the smooth operation of the Game (which includes activities such from addressing bugs or malicious activity through to improving functionality), we will process customary device and network information (such as IP address, connection information, device specifications, as well as app- and OS-generated identifiers). If you wish to participate in our surveys, we will process survey information and survey device data, IP address and browser version, with your consent to better understand our users and to improve the Game.	More Information.
How will we use your information?	We use your information to set up your account, enable you to use the Services, enable interaction between users of the Game, save your progress, ensure the safe and secure operation of the Game, address bugs, optimise and improve the Game, protect users, monitor our marketing initiatives, participate in surveys and to send you announcements about the Game and to comply with our legal obligations and enforce our legal rights.	More Information.
Who do we share your information with?	We use third parties (e.g. Appsflyer) and work with our affiliates to help us deliver the best possible experience. All third party service providers providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose except where strictly necessary for the Services (i.e., to fulfil the purpose(s) described above). In some cases we may be required by a court or be under a legal obligation (such as a valid search warrant or subpoena) to disclose certain information.	More Information.
Where do we process your information?	We may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy. We have servers for the Services in Singapore. We also have support, engineering and other teams who may support the Services, including from Singapore and the People’s Republic of China (“PRC”). We use a third-party service, Google Analytics, to collect cookies information. Google maintains servers around the world and your information may be processed on servers located outside of the country where you live. For UK users, transfers between our affiliates and to third parties use applicable safeguards, such as incorporating standard contractual clauses or taking into account adequacy assessments.	More Information.
How long do we keep your information?	Unless otherwise required or permissible by applicable laws, we retain your information for the period during which you maintain an account for the Services, or for so long as the information is needed to fulfil the purpose for which it was collected (as further described in this Privacy Policy). We then delete or anonymise such data, in accordance with applicable laws.	More Information.
How can I exercise my rights over my information?	Certain jurisdictions offer users specific rights with respect to their information, so you may have a right to access or receive a copy of your data, or to delete your data or restrict or object to our processing of your data.	More Information.
How will we notify you of changes?	Changes to this Privacy Policy will be posted here. We will also notify you of changes in accordance with relevant legal requirements.	More Information.

Welcome to Arena Breakout: Infinite!

This Privacy Policy explains the when, how and why when it comes to the processing of your personal information in connection with the Services and sets out your choices and rights in relation to that information. Please read it carefully – it will allow you to understand how we collect and use your information, and how you can control it.

Please note that this Privacy Policy only applies to the Services. If you use any other products or services please refer to the privacy policy for that particular product or service.

If you do not agree to the processing of your personal information in the way this Privacy Policy describes, please do not provide your information when requested and stop using the Services. By using the Services you are acknowledging how we process your personal information as described in this Privacy Policy.

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, please contact us to reach out data protection officer. We have representatives for data protection purposes listed here.

Cookies

We use cookies and other similar technologies (“Cookies”) to enhance your experience using the Website. Cookies are small files which, when placed on your device, enable us to provide certain features and functionalities. For more information about our Cookies policy, click here.

Children

Children must not use the Services for any purpose. By children, we mean users under the age of 18 years old; or in the case of a region where the minimum age for processing personal information differs, such different age. Other than as provided above, we do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have personal information of a child under these ages without lawful consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us.

How We Process Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why.

For users who live in the United Kingdom, it also identifies the legal basis under which we process your data.

Personal Information	Use	Legal Basis (where applicable)
Website only
Information you provide to us (either directly or through a third party)
Age information (for users in certain jurisdictions): • Date of birth - we only process this momentarily to confirm your age status (adult / minor) and do not store this on our servers. • Age status – whether you are a minor / adult	We use this information to verify your age if you are a user in certain regions.	Date of birth: N/A Age status: To comply with our legal obligations under applicable laws.
IP address and country For IP address, we only process this momentarily and do not store this on our servers.	We use this information to: suggest your country / region when you input your location during account registration; ensure the correct version of the Website is shown to you; and verify whether the CBT for the is available in your country / region.	It is in our legitimate interests to ensure the correct version of the Website is shown to users depending on their location.
Email address	We use this information to send you news / newsletters, promotions and offers about the Game; and pre-register you for the CBT so that you can receive news and updates about the CBT.	We use this information with your consent.
Cookies information (collected via Google Analytics) including the following: your browsing behaviour while using the website, including time on the website (the total time spent on the website; the time spent on each page and in what order the pages were visited, what internal links were clicked (based on the URL of the next pageview) user agent string initial page inspection geographic location operating system information browser information device information including screen size referring site IP address	We use this information to maintain and monitor the performance of the Website and to improve the Website and the services it offers to our visitors. Please refer to our Cookies Policy here for more details.	It is in our legitimate interest to use this information to monitor the performance of, and to improve, our services and the Website.
Website and Game
Account registration data: When you register for a LIP Account, we collect your email address, username and password.	We use this information to allow you to register and create and login to your account for the Services.	Necessary to perform our contract with you to provide the Services.
Game only
Information you provide to us (either directly or through a third party)
Game survey data (aggregated data): Any information requested as part of the survey (e.g. email, country, gameplay frequency, favourite game categories, language preference etc.) and any other content you choose to provide as part of the survey response. Device data: IP address, browser, browser version, device settings and operating system version The survey will indicate which data fields are mandatory / optional to provide. If you choose to participate in an in-game survey, we will only receive an aggregated report of the above data.	We use this information to allow you to complete the survey (if you wish to participate) in-app (using IMUR).	We use this information with your consent.
Information generated as part of the Game
Real time voice data: Identity information: OpenID Device information: device name, device model, output and input IP address, UUID and system time Other: SDK version, IP address and voice file	We use this information to: facilitate your real time voice chat with other users; and	Necessary to perform our contract with you to provide the Game.
	for quality and service availability analysis.	It is in our legitimate interest to improve the Game.
Chat data: OpenID, roleID, text chat Chat data is processed to enable public chats and private chats within the Game. Please note that we do not store public chat data on our server.	We facilitate the posting of your text chat communications with other users.	Necessary to perform our contract with you to provide the Game.
Notification data: OpenID and device ID	We use this information to send you in-game notifications and announcements (e.g. the game will be launched tomorrow) relating to the Game if you have opted in to receiving them.	We use this information with your consent.
Data analytics data (report key statistics): Common information for data reporting including event name, stage number, stage name, stage status, stage error code, game ID, stage time.	We use this information to report key statistics from the processes of log-in and Game update.	It's in our legitimate interest to use this information to monitor the success and smooth operation of the Game.
ACE PC game anti-cheating data: OpenID, MAC address, operating system version, in-game screenshots (which may contain nicknames and chats of you and your teammates (this information will be obfuscated), and game scenes) which we collect only if suspicious behaviour is identified in relation to your account	We use this information for provide anti-cheat detection and countermeasures.	It is in our legitimate interest to ensure the security of our Game, to provide a fair environment for players, and to improve the Game.
Analytics and profiling data (collected via and shared with Appsflyer, a third party SDK): Technical information: browser type, device type and model, CPU, system language, memory, OS version, Wi-Fi status, time stamp and zone, device motion parameters and carrier Technical identifiers: IP address, user agent, openID, Engagement information: ad clicks/impressions, audiences or segments to which an ad campaign is attributed, the type of ads and the webpage or application from which such ads were displayed, URL from the referring website, downloads and installations, other interactions, events and actions customers choose to measure and analyse.	We use this information to carry out data analytics, app performance analytics and profiling for ad attribution purposes to understand how our users interact with advertisements.	It is in our legitimate interests to use this information to monitor the success of our advertising and marketing programs.
Crash-related information: operating system name, graphics card name, CPU type, machine memory, resolution, process name, startup time, and IP address.	We use this information to locate and resolve crash issues.	It is in our legitimate interest to improve the Game.
Game performance analysis data: Identity information: OpenID Device information: phone memory, GPU information, CPU model, CPU usage rate, device brand, network traffic, device system version, screen resolution, ROM, RAM, device manufacturer, CPU architecture, remaining memory, device model, system time, UUID, system startup time Other: Frames per second, SDK version, network type, application version, application package name	We use this information to report on gameplay performance, statistics and analysis.	It is in our legitimate interest to measure and analyse the performance of the Game.
Device class analysis data: CPU model, GPU information, phone memory, device brand, RAM, ROM, device model, device name.	We use this information to analyze game performance based on device hardware information.	It is in our legitimate interest to ensure the functioning of, and improve, the Game.
Buried data analysis: CPU model, GPU information, device brand, input and output IP address, device manufacturer, ROM, RAM, CPU architecture, remaining memory, device model, device name	We use this information to carry out analytics on the performance and functioning of the Game based on device hardware from different manufacturers.	It is in our legitimate interest to ensure the functioning of, and improve, the Game. .
Statistic and analysis data: OpenID, device brand, model, name and manufacturer.	We use this information to report on statistics related to the Game’s frequency of experiencing a down system.	It is in our legitimate interest to ensure the proper functioning of the Game.
Network performance data: OpenID, device name and model.	We use this information to monitor network quality and performance.	It is in our legitimate interest to ensure the proper functioning of the Game.
Device performance data: Phone memory, device brand, device system version, device manufacturer, ROM, screen resolution, RAM, system time, device model, device ID, device name, CPU model, CPU architecture, app list, SDK version, IP address, mobile network code, network type, application package name, application version.	We use this information to monitor device performance during the Game and improve your experience when playing the Game.	It is in our legitimate interest to measure and analyse the performance of the Game.
Game data: OpenID, IP address (only kept in aggregated format for server improvement), device model, game play statistics (e.g. level, nickname)	We use this information to store your game account information.	Necessary to perform our contract with you to provide the Game.
Log data: OpenID, nickname and property, player key operations in Game, player game level, task list, battle records, team information.	We use this information for debugging purposes.	It is in our legitimate interest to ensure the security and functionality of the Game, to provide a fair and secure environment for players and to improve the Game.
Optimisation data: OpenID, RoleID, nickname	We use this information to store user account information.	Necessary to perform our contract with you to provide the Game.

How We Store and Share Your Personal Information

We may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy.

We have servers for the Services in Singapore. We also have support, engineering and other teams who may support the Services, including from Singapore and the PRC.

For UK users, transfers between our affiliates and to third parties use applicable safeguards, such as incorporating standard contractual clauses or taking into account adequacy assessments.

Only where necessary will we share your personal information with third parties. Situations where this occur are:

Third parties that provide services in support of the Services, including Tencent Cloud, a provider of cloud services that stores information identified in this policy in Singapore, third party SDKs (e.g. from Appsflyer) for the purpose of monitoring the success of our marketing and advertising programs and profiling, monitoring and analysing views, clicks and engagement with the advertisements displayed in the Game, which process the relevant data analytics, profiling and user acquisition data identified in the policy in the United States, Belgium and Ireland. We use Google Analytics to collect cookies information. You may find more information on how Google Analytics processes and safeguards data here. All third party service providers providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose except where strictly necessary for the Services (i.e., for the purpose(s) described above).
Companies within our corporate group who process your personal information solely for the purpose of providing the Services to you. All such group companies may only use your personal information in accordance with this Privacy Policy.

Regulators, judicial authorities and law enforcement agencies. There are circumstances in which we may be legally required to disclose information about you, such as to comply with legal obligations or processes. In complying with the terms of valid legal processes, such as a subpoena, or search warrant, unfortunately we may not be able to seek your consent to or notify you in advance of such disclosure.
Third parties to ensure safety, security, or compliance with laws. We may disclose your information to:

enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
detect, prevent or otherwise address security, fraud or technical issues; or
protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (such as exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.

The Security of Your Personal Information

We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the Services or otherwise via the Internet; any transmission is at your own risk.

Data Retention

We do not keep your data for longer than is necessary to fulfil the relevant purpose described above unless we are required or permitted to do so under law. If we retain your information beyond the retention periods set out below, for example to comply with applicable laws, we will store it separately from other types of personal information.

For further details on how long we keep your data, please refer to the time periods set out below.

Personal Information	Retention Policy
Website
Country Age status	Stored for the lifetime of your LIP Account or until account deletion in accordance with your request, upon which it will be deleted within 30 days. Where you do not request for account deletion, such data will be retained for 30 days after the Website is shut down before it is deleted.
Date of birth	We do not store this information. This is processed device side only.
IP address	We do not store this information. We process this momentarily and this is automatically deleted once location of user has been detected.
Email address	For as long as you subscribe to receive newsletters from us. If you unsubscribe, your data will be deleted within 30 days.
Cookies information	Stored for 1 year by Google Analytics.
Website and Game
Account registration data	Stored for the lifetime of your LIP Account or until account deletion in accordance with your request, upon which it will be deleted within 30 days. Where you do not request for account deletion, such data will be retained for 30 days after the Website is shut down before it is deleted.
Game
Data analytics data	Stored for the lifetime of your LIP Account or until account deletion in accordance with your request, upon which it will be deleted within 30 days. Where you do not request for account deletion, such data will be retained for 30 days after the Game is shut down before it is deleted.
Crash-related information	3 months or deleted within 30 days from end of the CBT or as soon as possible upon account deletion request, whichever is earlier.
Game survey data ACE PC game anti-cheating data Analytics and profiling data (Appsflyer) Network performance data Game data Log data Optimisation data	Stored for 30 days or when you request for an account/data deletion, in which case the data will be deleted within 30 days the request, whichever is earlier.
Real time voice data	We do not store this information. This is processed momentarily only.
Chat data	Public chat data: We do not store this information. This is processed momentarily only. Private chat data: If the other user has seen the message, the data will be deleted immediately and is not stored on our servers. If the user has not seen the message, it will be saved on our server after it is sent and until the other user has read the message, or deleted within 30 days upon your request, whichever is earlier.
Notification data Device class analysis data Buried data analysis Statistics and analysis data	Stored for 30 days.
Game performance analysis data	3 months or deleted within 30 days from end of CBT or as soon as possible upon account deletion request, whichever is earlier.
Device performance data	Stored for 90 days or when you request for an account/data deletion, in which case the data will be deleted within 30 days the request, whichever is earlier.

Your Rights

Some jurisdictions’ laws grant specific rights to users of the Services. Please refer to the Supplemental Jurisdiction-Specific Terms, or the applicable laws in your jurisdiction, for an overview of specific rights that apply to persons subject to data protection laws in the listed jurisdictions and how these can be exercised.

You may have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). You can exercise some of these rights directly by accessing and updating the information in your account. If you believe we hold any other personal information about you, please contact us.

Access

You may have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account.

Portability

You may have the right to receive a copy of certain personal information we process about you. For example, in certain jurisdictions this can comprise personal information we process on the basis of your consent (e.g., survey information) or pursuant to our contract with you (e.g., account name), as described above in Section 3 (How We Process Your Personal Information). We will provide further information to you about transferring this data if you make such a request.

Correction

You may have the right to correct personal information we hold that is inaccurate. You can access the personal information we hold about you by logging into your account.

Erasure

You may be able to delete your account, or remove certain personal information, by logging into your account. We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information that has been made available publicly on the Services and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.

Restriction of Processing to Storage Only

You may have a right to require that we stop processing the personal information we hold about you (other than for storage purposes in certain circumstances). Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). Where we agree to stop processing the personal information, we will take steps to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.

Objection

You may have the right to object to our processing of your personal information. If you wish to do so, please contact us.

Consent Withdrawal

To the extent provided by applicable laws and regulations, you may withdraw consent you previously provided to us for certain processing activities by contacting us. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent we may not be able to deliver the expected service. Please note that the right to withdraw consent is only available if the legal basis for processing information is consent.

Announcements

We may from time to time send you announcements when we consider it necessary to do so (for example, when we temporarily suspend access to the Services for maintenance, or security, privacy or administrative-related communications). These are essential system and service-related announcements and you are not able to opt-out of these notifications, which are not promotional in nature.

Advertising

You may choose to stop receiving personalised advertising or marketing promotions from us by following the opt-out instructions included our emails, or by contacting us.

Contact

Please get in touch with us if you have any questions. You can reach us in the first instance at:

Email: dpo_uamo@proximabeta.com

We will endeavour to deal with your request as soon as possible. This is without prejudice to any right you may have to launch a claim with a data protection authority in the region in which you live or work where you think we have infringed data protection laws.

Changes

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy.

Our Representatives in Certain Jurisdictions

Jurisdiction	Representative	Address	Contact details
UK	Image Frame Investment (UK) Limited	4th Floor 80 Strand, London, United Kingdom WC2R 0RL	dpo_uamo@proximabeta.com

SUPPLEMENTAL JURISDICTION-SPECIFIC TERMS

Some jurisdictions’ laws contain additional terms for users of the Services, which are set out in this section. If you are a user located in one of the jurisdictions below, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our Privacy Policy above.

Canada

If you are located in Canada and wish to obtain written information about our policies and practices with respect to our service providers located outside Canada, you may contact us. Where we use service providers who might have access to your personal information, we require them to have privacy and security standards that are comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for any purpose other than as provided in this Privacy Policy.

Singapore

By accepting this Privacy Policy, you consent to the collection, use and disclosure of personal data as set out in this Privacy Policy, including cross-border transfer of your information to any country or region where we have databases or affiliates and, in particular, the locations specified in Section 4 (How We Store and Share Your Personal Information). In situations where consent is not obtained, Proxima Beta collects, uses, or discloses personal data in accordance with an exception under the Personal Data Protection Act 2012 or as required or authorized by any other applicable law.

You have the right to access your personal information, how we use it, and who we share it with. You have the right to correct any of your personal information that is inaccurate.

Our designated data protection officer for the purposes of compliance with the Personal Data Protection Act 2012 can be contacted here.

United States

For purposes of this section, “personal information” and “sensitive personal information” have the meanings given in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) (“CCPA”), and respectively include the terms “personal data” and “sensitive data” as defined in the Colorado Privacy Act (“CPA”), the Connecticut Act Concerning Personal Data Privacy and Online Monitoring (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”) and the Virginia Consumer Data Protection Act (“VCDPA”), (collectively, “US State Laws”). The terms do not include information excluded from the scope of US State Laws.

Collection and Disclosure of Personal Information

Over the past 12 months, we have collected and disclosed for a business purpose the following categories of personal information, including sensitive personal information (denoted by *), from or about you or your device:

Identifiers, such as your username and email address. This information is collected directly from you and your device.
Characteristics of protected classifications under California or federal law such as date of birth. This information is collected directly from you in the context of being our consumer.
Geolocation information such as your country location and IP address when you set up your profile and choose to provide this information for the Services. This information is collected directly from you and your device.
Account log-in information, including the username and password used to access your account.*

We collect and disclose your personal information, including sensitive personal information, for the following purposes:

To provide you with the Services and maintain your LIP Account
To age gate users.
To ensure the correct version of the Services is shown to users
To process surveys
To improve our Services, including the functionality of the Game.
For security and verification purposes, including to prevent and detect fraudulent activity.
To monitor the success of our advertising and marketing campaigns and for ad attribution
To send you news, promotions and offers about the Game.

For additional information about what each type of personal information is used for, see Section 3 (How We Process Your Personal Information).

We disclose each of the categories of personal information that we collect as described in Section 4 (How We Store and Share Your Personal Information).

In the past 12 months, we have not sold or shared personal information of California residents within the meaning of “sold” and “share” in the CCPA. And we have no knowledge of any sale or sharing of personal information of users under 16 years of age.

In addition, we do not use or disclose sensitive personal information for purposes other than to perform the services reasonably expected by an average consumer who requests those services or as otherwise permitted by US State Laws.

Retention of Your Personal Information

The retention period varies among the different categories of data collected. For detailed information about the retention period for any specific category of data, see this chart in the main portion of the Privacy Policy.

Rights under US State Laws:

Depending on where you live, you may have some or all of the rights listed below in relation to information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

Right to Access/Know. Request we confirm whether we process information about you and give you access to that information. You may also request to receive that information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another business without impediment. If you are a California resident, you may request the following information about our collection, use and disclosure of your information:

the categories of personal information about you that we collected;
the categories of sources from which the personal information was collected;
the business or commercial purposes for collecting personal information about you;
the categories of third parties to whom we disclosed personal information about you and the categories of personal information that was disclosed (if applicable) and the purpose for disclosing the personal information about you; and
the specific pieces of personal information we collected about you;

Request to Delete. Request we delete personal information we collected about you;
Request to Correct. Request we correct inaccurate personal information that we maintain about you;
Right to Opt out of Targeted Advertising or Profiling. Request to opt-out of the processing of your information for the purposes of targeted advertising or the profiling of your information in furtherance of decisions that produce legal or similarly significant effects; and
Right to Non-Discrimination. Be free from unlawful discrimination for exercising your rights including providing a different level or quality of services or denying goods or services to you when you exercise your rights under the US State Laws.

How to Exercise Your Rights

First, you may wish to log into your account and manage your data from there. Depending on where you live, you may also exercise your rights, if any, regarding other data by contacting us. We may take steps to verify your identity before complying with your request to protect your privacy and security, and may decline your request if we are unable to verify your identity. To verify your identity, we may need the following information from you: your first name, last name, address, phone number, date of birth and email address.

Depending on where you live, you may exercise these rights yourself or you may also designate an authorized agent to make these requests on your behalf. In order for us to process the request, you must provide the authorized agent with signed written permission. We reserve the request to require the agent to verify their own identity and to confirm directly with you that you have provided the authorized agent permission to submit the request.

In addition, where applicable, we will provide you with more information about our appeal process. When you submit a request or launch an appeal, we will limit our collection of your information to only what is necessary to securely fulfil your request or process your appeal. We will not require you or your authorized agent to pay a fee for the verification of your request or appeal.

Questions

If you have questions or concerns regarding this Privacy Policy, please contact us.